At Welcome Smile, we believe that communication is the key to building a respectful relationship with our patients. To ensure your next dental appointment is as pleasant and predictable as possible, we would like to give you an overview of our office policies.

Please feel free to call us at (403) 261-8855 with any questions you may have.

Due to the Canadian Personal Privacy Act (see our privacy policy), we are unable to access any specific information from your dental insurance company regarding your dental plan. It is your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other limitations.

Please understand that it is your responsibility to keep track of your upcoming dental appointment. As a courtesy, we send out hygiene reminder cards, text messages, or emails to you four weeks before a booked appointment and make confirmation calls or emails two weeks before hygiene appointments. As well, we send a courtesy reminder (or text message) the day before for all appointments. Although we will make every effort to contact you before an appointment, it is ultimately your responsibility to ensure that you will be at your appointment, unless other arrangements are made in advance with our office.

Due to continuous high demand in prime appointment times, we require a minimum of two business days’ notice per appointment should you need to reschedule or cancel your appointment. Because we value your time, we do not double book our clients. As such, your appointment is a valuable time that the doctor has explicitly reserved for you. In any case, where insufficient notice is given, a missed appointment fee may be charged to you, or we may require you to prepay to reserve your next appointment.

At Welcome Smile Dental, our goal is for you to have a pleasant experience in our office. We strive to serve you to the best of our ability in helping you attain a high level of dental and overall well being.